Retail Customer - Return Policy
LifePharm offers a "no hassle" return policy for retail customers. Committed to your complete satisfaction, we gladly back all our products with a 30-day money-back guarantee. All orders can be returned within 30-days. Money-back guarantees start at the date of delivery. Returns must be postmarked within the 30-day guarantee period. The cost of a product(s) is refundable, while shipping and handling would be the responsibility of the buyer.
RETURN INSTRUCTIONS (please read carefully):
1.) Contact the LifePharm Customer Service Department at 888-238-6134 (US) or 800-838-0381 (Canada) for a return authorization number and return address.
2.) Write the return authorization number on your packing slip and on the outside of the box that you will be shipping back.
3.) Box the items you are returning and be sure to include the packing slip.
4.) Mail the return box to the address given during the RMA (Return Merchandise Authorization) call with LifePharm Customer Service. Use a carrier that can issue a tracking number that can trace the package’s location (FedEx, UPS, USPS, etc.). Make sure the tracking number issued is traceable. All returns must be shipped to LifePharm with shipping pre-paid. LifePharm does not accept shipping collect packages. Return postage is the buyer’s responsibility. We recommend you insure the package just in case it is lost or damaged during shipping. It’s also important to retain your tracking number if you need to prove delivery. LifePharm is not responsible for lost or damaged return packages.
Note: Please allow one to two weeks from the time the package was received in order for the return to be processed. Once a return has been processed, LifePharm will credit the payment method used to place the order. Late returns, returns without a return authorization number, return-to-sender, and cash-on-deliveries (CODs) will not be accepted and can prevent the payment process.
If you order products and then refuse delivery, your order will be subject to the original shipping costs, as well as any additional other costs associated with the returned product.